Frequently asked questions .
What are the delivery charges for orders from the Online Shop?
Products can be delivered to mainland UK addresses with some exceptions (such as remote locations).
Check for any delivery restrictions before you place your order. You can contact our customer service team by telephone on 0208 994 4944.
FREE delivery on all orders over £25.
We deliver Monday – Friday, between 7am and 7pm.
Which payment methods are accepted in the Online Shop?
We accept Cards, Bank Transfer, Cash on Collection from Shop.
How long will delivery take?
IMPORTANT NOTICE
Last updated:01/12/2021
Delivery times
Please note that even though our couriers are working really hard to get your orders delivered on time, some goods that are marked as next day delivery may be delivered within 48 hours. Deliveries in Northern Ireland may take between 2 -3 days to arrive.
Contactless deliveries
Our couriers are now offering contactless No-touch No-sign Delivery, which allows you to get your packages with minimum contact. All drivers strictly adhere to the social distance advice and wash their hands frequently and thoroughly as well as use alcohol-based hand sanitisers.
Our regular delivery times are as follows:
Depending on the day and time your order is placed, please refer to the table below for expected delivery days. If you place your order on a public holiday, your products will take an additional business day to arrive.
Expected next business day arrival day based on time and day order was placed
Day order is placed If ordered before 5pm If ordered after 5pm
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday Tuesday Tuesday
Sunday Tuesday Tuesday
Please note: If you’re having your order delivered to an address in the ‘Highlands, Northern Ireland and remote parts of Wales’, products marked as ‘Next Day Delivery’ may take a little longer to arrive.
Delivery to The Highlands, Northern Ireland and remote parts of Wales:
Next Day Delivery items: allow an additional 2 – 3 working days for delivery.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
What exactly happens after ordering?
Once we receive your order submission, we have to authenticate your payment.
When we are happy that the payment has reflected, you will receive an email letting you know that your order has been processed.
When your order is ready for shipping, you will receive another email informing you of this. We will inform you of postage with a tracking number you can follow.
Your package arrives and you fall absolutely in love with your new item.
Do I receive an invoice for my order?
Yes, you receive an invoice at delivery of the ordered goods. .
Products can be delivered to mainland UK addresses with some exceptions (such as remote locations).
Check for any delivery restrictions before you place your order. You can contact our customer service team by telephone on 0208 994 4944.
FREE delivery on all orders over £25.
We deliver Monday – Friday, between 7am and 7pm.
We accept Cards, Bank Transfer, Cash on Collection from Shop.
IMPORTANT NOTICE
Last updated:01/12/2021
Delivery times
Please note that even though our couriers are working really hard to get your orders delivered on time, some goods that are marked as next day delivery may be delivered within 48 hours. Deliveries in Northern Ireland may take between 2 -3 days to arrive.
Contactless deliveries
Our couriers are now offering contactless No-touch No-sign Delivery, which allows you to get your packages with minimum contact. All drivers strictly adhere to the social distance advice and wash their hands frequently and thoroughly as well as use alcohol-based hand sanitisers.
Our regular delivery times are as follows:
Depending on the day and time your order is placed, please refer to the table below for expected delivery days. If you place your order on a public holiday, your products will take an additional business day to arrive.
Expected next business day arrival day based on time and day order was placed
Day order is placed If ordered before 5pm If ordered after 5pm
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday Tuesday Tuesday
Sunday Tuesday Tuesday
Please note: If you’re having your order delivered to an address in the ‘Highlands, Northern Ireland and remote parts of Wales’, products marked as ‘Next Day Delivery’ may take a little longer to arrive.
Delivery to The Highlands, Northern Ireland and remote parts of Wales:
Next Day Delivery items: allow an additional 2 – 3 working days for delivery.
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Once we receive your order submission, we have to authenticate your payment.
When we are happy that the payment has reflected, you will receive an email letting you know that your order has been processed.
When your order is ready for shipping, you will receive another email informing you of this. We will inform you of postage with a tracking number you can follow.
Your package arrives and you fall absolutely in love with your new item.
Yes, you receive an invoice at delivery of the ordered goods. .